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 Welcome to the Accela Community!
Who knows the ins and outs of Accela products better than you? Here’s your chance to get involved, show your smarts, and help one another. Got a great idea? Let’s hear it. Have a question? Chances are someone else has the answer. Think you have the best configuration out there? Share it with others and gain recognition.  The community is waiting to hear from you.

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Training

 Visit the Training page to learn how to use and configure Accela's products. We have a wide variety of videos, course guides, and interactive eLessons to help you with your training needs.

Accela's Featured Customer of the Week!

Anaheim Improves Response Times with Citizen Relationship Management and 311

Anaheim, the most populated City in Orange County, is best known for the Disneyland Resort, Angel Stadium and the Anaheim Convention Center, the largest convention center on the West Coast.

Anaheim wished to improve customer service, be more responsive to residents’ needs and make it easier for citizens to contact City Hall. With Accela Citizen Relationship Management, Anaheim is responding to citizen needs more efficiently and resolving most citizen requests within 24 hours

Click here to learn more











Be a Featured Customer of the Week!

Share your story and be featured on Accela Community

What challenge did you help solve for your agency? Share what you did so others can learn from your success! Just send the Featured Customer template to abyers@accela.com, or send an email and we’ll contact you for more information. View past featured customers for inspiration here.


Accela Community - How to Get Started
Welcome to the NEW Accela Community site - we have expanded beyond blogs and have added some great new resources for you to use. Whether you want to join a product forum and ask questions from your peers, or browse knowledge base articles to find the information you need, the Accela Community is the place to do it. There is also a Downloads section where you can access product documentation, sample scripts and reports, and data configurations. Here are a few tips to help you get started.  more...