Based on some of the more common questions we get, I've compiled the top 3 tips for using Accela Community:
Once you're a member of Accela Community, and have subscribed to groups, you'll start to get emails from the various forum discussions that are happening. While this is a great way to stay informed about trending topics, it can quickly become overwhelming. What I have done is created a rule in MS Outlook to filter these emails to a separate folder - that's one solution. Another one is to navigate to a forum within a group (e.g., Accela Automation - General forum), then look for the OPTIONS box on the right side. Note that the default setting is that you are subscribed to this group. You can unsubscribe by clicking the link:
Keep in mind that once you unsubscribe, you will not get ANY alerts from that forum - it will be up to you to visit Accela Community and see what's going on with discussions. Another option is to drill into a particular thread/discussion, and turn the alerts off for JUST that thread. This is a good solution if you want to turn off alerts for a particular discussion that is not relevant for you - it might be really active within the Community but maybe just not a topic that you're interested in following. Muting threads is also found within an OPTIONS box - but note you have to navigate to the thread first, then mute it.
The best place to start in Accela Community is by using the global search feature on the top right of every page. When you type in a search topic (e.g., scripting), before you even hit enter, it will dynamically show a list of areas within Community that have the word "scripting". So it will list files on scripting, wikis on scripting, and forum posts on scripting. From there, you can click right on the item you want and navigate there directly. Particularly with forums, this is a good way to see if someone has already started a discussion on a topic that you're interested in.
Once you've browsed Community and decided you can't find the answer you want, it might be time to post a new thread. Navigate to the appropriate group (remember that groups are organized by products) and find the forum that best suits your topic. So for example, if you have a question on Accela Automation scripting, you should post to that forum, versus the General Accela Automation forum. And don't forget there are forums for all of our add-on products like Accela Mobile Office, Accela GIS, Accela Citizen Access, etc. Once you find the right forum, look for the NEW POST button on the right. This allows you to start a discussion and before long, you'll start to get answers from the Community.
If you're unsure about where you are trying to post, use the breadcrumbs on the page to confirm which 'group' you are currently in - for this example, I'm about to post in the Accela Automation - Scripting forum:
Anything else you're having problems with on Accela Community? Let us know and we'll help you out!